<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">
  • Twitter Profile for Conversocial Social Customer Care Solutions for Business
  • LinkedIn Profile for Conversocial Social Customer Care Solutions for Business

Trending at Conversocial

Harry Rollason

More from

Harry Rollason

Harry is the North American Marketing Manager at Conversocial where he helps drive highly compelling and differentiated marketing initiatives. Now residing in NYC he is also passionate about food and Arsenal FC.

Conservatives are those companies who have achieved high investment but low innovation in social care. There are a number of reasons why companies might end up here but most often it’s due to legacy systems, internal bureaucracy, and a lack of executive awareness or interest in social care. While these brands have the capacity to invest heavily in social care tools and to deploy specialized teams of agents, they’re unable to make the best use of them. This category often includes large companies in regulated environments, such as Finance and Insurance.

Post

How Social Conservatives Can Evolve into Market Leaders

By Harry Rollason
Sep 8, 2017 11:30:50 AM
Read More

This is part 2 in a 5-part series which will help readers understand where their brand falls on the Social Maturity Index and how they can ascend to leadership. To start at the beginning, click here.

Post

How Social Observers Can Evolve into Social Contenders

By Harry Rollason
Sep 2, 2017 11:16:00 AM
Read More

This is part 1 in a 5-part series which will help readers understand where their brand falls on the Social Maturity Index and how they can ascend to leadership.

Post

What do social mature brands look like?

By Harry Rollason
Aug 25, 2017 9:39:00 AM
Read More

Customer service agents are the superheroes of the business world: when they save the day, it goes without thanks but when they perform poorly, they’re blamed like Batman. If that blame occurs on social media, it occasionally goes viral costing the company brand reputation.

Post

The 3 Ways Social Care Saves Money

By Harry Rollason
Jun 21, 2017 5:32:00 PM
Read More

Customer expectations for service are higher than ever, and regulated industries don’t get a pass. Today’s consumers are accustomed to effortless interactions with modern services like Amazon and Uber and this simplicity is the bar that financial, insurance, and telecommunication companies are held to—regardless whether they are hampered by government regulations.

Post

4 Ways to Make Social Care Work in Highly Regulated Industries

By Harry Rollason
May 12, 2017 11:18:49 AM
Read More

Social media at its inception was the perfect tool for marketers: direct access to their target market, real-time data, and a powerful bullhorn for their messaging. Marketing drove the social vehicle. But today, with the behemoth that social has become (81% of Americans now use it), customer service teams have taken the reins of social.

Post

The Hidden Marketing Value of Social Care Tools

By Harry Rollason
May 2, 2017 4:26:31 PM
Read More

More in

Join The Conversation!