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So, you’ve developed your company’s first dedicated social customer service team—congrats! Now how do you keep it going?

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5 ways to sustain high-quality social care

By Harry Rollason
Dec 8, 2017 10:34:28 AM
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Bad weather is a regular occurrence here in the UK, and with this bad weather often come downed power lines and interruption to services. Therefore, utility companies are in a constant state of high alert when bad weather hits.

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How SSEN is Powering up Social Messaging for Service

By Mo Mahar
Dec 5, 2017 10:29:58 AM
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The following is an excerpt of a chapter from my new book, Message Me, coming out soon. To sign up for updates, click here.

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The Rise of Messaging

By Joshua March
Nov 28, 2017 9:08:00 AM
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Love it or hate it, Black Friday is almost upon us. This means marketing teams are in overdrive, all looking to out-market the other with above-the-line campaigns. With all this marketing spend allocated, a very important aspect often gets overlooked: how to deal with the increase in volume of social, digital customer interactions.

So with your marketing teams gearing up to push out promotional sales-led messaging, it’s critical to be prepared for the inbound messages that will result. 

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5 ways to combat unpredictable support surges with social care

By Harry Rollason
Nov 21, 2017 10:03:37 AM
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Customer chat allows brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger, enabling brands to handle broader customer inquiries while maintaining best-in-class customer service.

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The Evolution of Customer Conversations: Conversocial and Its Customers Among First to Launch Messenger Customer Chat

By Jason Valdina
Nov 7, 2017 4:41:00 PM
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New York Times best-selling internet entrepreneur, Jay Baer calls social customer service a “spectator sport.”

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With social care, no response is the worst response

By Seleah Gardiner
Oct 30, 2017 12:09:58 PM
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The following is an excerpt of a chapter from my new book, Message Me, coming out soon. To sign up for updates, click here.

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Lean-in to the Power of Messaging

By Joshua March
Oct 24, 2017 8:16:00 AM
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There have been many changes in the social customer service landscape over the last year—and even the last few months—which are helping to define how brands engage with their customers.

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To compete with AI, companies must show empathy

By Harry Rollason
Oct 20, 2017 8:45:00 AM
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