We're trusted by hundreds of the world's most customer-focused enterprises to take a Social First approach to customer service.

Reach to Resolution

Our approach

We believe delivering a best-in-class customer experience requires a fundamental shift in how companies serve their customers on social media. To turn your biggest challenge into your greatest opportunity, social must be fully integrated into a cohesive customer engagement strategy. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.

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Social Media in the Contact Center

Industry insight

Social media is not just another contact channel - it requires a different set of rules. Are you ready for social customer service 2.0?

Read the whitepaper

Further resources:

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    Ovum: Social media is not just another contact channel.

    Read it now

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    Case studies

    How Hertz proactively engages more than 150 customers every week

    Read the study

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    Is your contact center ready for social customer service 2.0?

    Listen now

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    The State of Social Customer Service

    Read it now

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    Conversocial unveils CROWDS: Peer-to-Peer Social Resolution

    Read it now

Start serving your social customers

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