We're trusted by hundreds of the world's most customer-focused enterprises to take a Social First approach to customer service.

Reach to Resolution

Our approach

We believe delivering a best-in-class customer experience requires a fundamental shift in how companies serve their customers on social media. To turn your biggest challenge into your greatest opportunity, social must be fully integrated into a cohesive customer engagement strategy. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.

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Social Media in the Contact Center

Industry insight

Our recently published two-part whitepaper explains how enterprises and their contact centers can adapt to the new realities of social media. The first paper is about adapting operations and technology.

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