We're trusted by hundreds of the world's most customer-focused enterprises to take a Social First approach to customer service.

Reach to Resolution

Our approach

Delivering a best-in-class customer experience requires a fundamental shift in how companies serve their social customers. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.

Find out how

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"Effectively resolving customer service issues on social requires a Social First approach."

Caroline Rolfe, 
Head of Social Customer Care, 
ghd

Social Media in the Contact Center

Industry insight

Social media is not just another contact channel - it requires a different set of rules. Are you ready for social customer service 2.0?

Read the whitepaper or Listen to the webcast

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"Turning the chaos of social into clear conversations can turn customers into loyal partners."

Clare Wilkerson,
Head of Social Customer Care,
Direct Line Group

Additional resources:

  • Whitepapers

    Whitepapers

    Social customer service: Not just another contact channel

    Read

  • Case Studies

    Case studies

    How Dixons Carphone went from Reach to Resolution

    Read

  • Webinars

    Webinars

    From social agent to brand advocate: The future contact center

    Listen

  • Blog

    Blog

    The New Etiquette Rules for Being a Social Customer

    Read

  • News

    News

    Synthesio & Conversocial announce best-in-class partnership

    Read

Start serving your social customers: