Read our industry-leading white paper to learn how brands such as Sprint, Hyatt and Great Western Railway are seeing an increase in Messenger engagement since Facebook released it as a viable customer service channel.
Introducing our Social Maturity Index (SMI). Evaluate where your social customer care stands against forward-thinking #SocialFirst™ brands. Social has grown up in a big way, let us help you upgrade to full social maturity.
Fact: social media is here to stay. If they haven’t already done so, companies need to rethink...Read More