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Reach to Resolution

Our approach

Delivering a best-in-class customer experience requires a fundamental shift in how companies serve their social customers. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.

Find out how

Social Health Check

How healthy is your social care operation?

At Conversocial, our mission is to help companies better serve their social customers. That's why we're offering you a free operational assessment -- to show you what you’re doing right and what you could improve. It should take just 5 minutes.

Take the health check   

Social Media in the Contact Center

2015 Social Customer Service Trust Index

In the age of the empowered customer, maintaining brand loyalty is more difficult. Therefore ensuring your company is truly trusted is business critical. Does your operation meet consumer expectations?

Read the report

Additional resources:

  • Whitepapers


    Social customer service: Not just another contact channel


  • Case Studies

    Case studies

    How Dixons Carphone went from Reach to Resolution


  • Webinars


    Problem solving is easy - making a connection is the hard part


  • Blog


    Introducing new capability: proactively engage on Instagram


  • News


    Synthesio & Conversocial announce best-in-class partnership


Start serving your social customers: