“Effectively resolving customer service issues on social media requires a Social First approach.”
CROWDS enables companies to empower their communities with peer-to-peer social resolution.
“It's great to have such a strong partner as we continue to develop our social customer service maturity."
“Turning the chaos of social into clear conversations can turn customers into loyal partners.”
We believe delivering a best-in-class customer experience requires a fundamental shift in how companies serve their customers on social media. To turn your biggest challenge into your greatest opportunity, social must be fully integrated into a cohesive customer engagement strategy. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.
Our recently published two-part whitepaper explains how enterprises and their contact centers can adapt to the new realities of social media. The first paper is about adapting operations and technology.
