We're trusted by hundreds of the world's most customer-focused enterprises to take a Social First approach to customer service.

Reach to Resolution

Our approach

We believe delivering a best-in-class customer experience requires a fundamental shift in how companies serve their customers on social media. To turn your biggest challenge into your greatest opportunity, social must be fully integrated into a cohesive customer engagement strategy. Our approach to helping businesses extend their customer engagement capability on social from Reach to Resolution is called #SocialFirst.

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Social Media in the Contact Center

Industry insight

Our recently published two-part whitepaper explains how enterprises and their contact centers can adapt to the new realities of social media. The first paper is about adapting operations and technology.

Read the whitepaper

Further resources:

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    Whitepapers

    Ovum: Social media is not just another contact channel.

    Read it now

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    Case studies

    How Hertz proactively engages more than 150 customers every week

    Read the study

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    Webinars

    Is your contact center ready for social customer service 2.0?

    Register now

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    Blog

    Infographic: 
    The State of Social Customer Service

    Read it now

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    News

    Conversocial unveils CROWDS: Peer-to-Peer Social Resolution

    Read it now

Start serving your social customers

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