In our latest report, we gained many insights about a new breed of social, mobile consumers, what they prefer and what is still frustrating.
Serve the social, mobile traveler with a First Class customer experience. Read about social’s impact on the airline industry.
Be that trusted connection helping them navigate their moments with your brand.
Introducing our Social Maturity Index (SMI). Evaluate where your social customer care stands against forward-thinking #SocialFirst™ brands.
PLAY helps your team harness the power of Social to deliver contextual, intelligent and resolution-oriented engagements.
In A Cautionary Tale of Customers in the "Red Zone" Part 1, we discussed that customer service...Read More
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