Be that trusted connection helping them navigate their moments with your brand.
Join CBC and Social@Ogilvy as they discuss if the future of customer service is automated, human, or a bit of both.
Learn how brands such as Sprint, Hyatt and Great Western Railway are serving their customers on the channel boasting more than 900 million users.
PLAY helps your team harness the power of Social to deliver contextual, intelligent and resolution-oriented engagements.
Introducing our Social Maturity Index (SMI). Evaluate where your social customer care stands against forward-thinking #SocialFirst™ brands.
In the past decade we've seen social media grow, grow up and fundamentally transform how...Read More
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