New Edition: The Definitive Guide to Social Customer Service
Conversocial's 2nd edition of the Definitive Guide to Social Customer Service brings you completely new material on best practice for Social Customer Care, from making the case, to management, to measurement.
With contributions from industry experts such as Evan Shumeyko of Ogilvy and Michael Brito of Edelman Digital, as well as first-hand examples from businesses like Hertz, Nokia, McDonalds, ODEON and Go Daddy, this eBook truly is your definitive guide.
