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Social Customer Care Solutions
 for the #SocialFirstTM Business

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  • Sprint - Conversocial Social Customer Care Solutions
  • How Hertz Provides 24/7 Social Customer Service Globally - Conversocial Social Customer Care Solutions
  • Google - Conversocial Social Customer Care Solutions
  • Excellent social customer service is possible in finance & banking - Conversocial Social Customer Care Solutions
  • Audi demonstrates clear ROI of social customer service - Conversocial Social Customer Care Solutions
  • Conversocial teams with Hyatt to integrate with Facebook’s Messenger app to expand Hyatt’s social care efforts -  - Conversocial Social Customer Care Solutions
  • Alaska - Conversocial Social Customer Care Solutions
  • Customer Spotlight: How Travelex Serves their World Traveler Friends  - Conversocial Social Customer Care Solutions

Humanize your service engagements

Add humanity to your customer service

Your customers are trusting you with their life events. Don’t mess them up. Be that trusted connection that relates to their human experience and can help them navigate their moments with your brand.

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[Webcast]

Rage Against the Machine

Bring Humanity Back to Service

Join CBC and Social@Ogilvy as they discuss if the future of customer service is synthetic or sympathetic? Automated, human, or a bit of both?

RESERVE YOUR SEAT

Serve Your Customers on Facebook Messenger

A Guide to Customer Service on Messenger

Read our industry-leading white paper to learn how brands such as Sprint, Hyatt and Great Western Railway are seeing an increase in Messenger engagement since Facebook released it as a viable customer service channel.

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Tap into the Power of PLAY

Actionable content distributed

Social is unlike any other channel because of its chaotic unstructured nature. PLAY helps your team harness the power of this unpredictable platform to deliver contextual, intelligent and resolution-oriented engagements.

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Don’t merely ‘show up’ on Social, be #SocialFirst™

Add humanity to your customer service

Introducing our Social Maturity Index (SMI). Evaluate where your social customer care stands against forward-thinking #SocialFirst™ brands. Social has grown up in a big way, let us help you upgrade to full social maturity.

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Start serving your social customers

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